EU713 966 6022
MX81 4170 3737
Ir Teléfonos

ABOUT WORKHOM

 

At Workhom we provide omnichannel contact center solutions with a business model of home office agents

Workhom exists to provide intelligent solutions to main market problematics like:

  • Unexpected spikes in call volume
  • High employee attrition
  • Employee transportation difficulties
  • High Costs
  • Long and tedious recruitment process

 

 

TECHNOLOGY

  • Omnichannel Platform: We can provide customer service from any contact channel: Phone, Text, Messenger, Whatsapp, social media, without the need of transferring the customer
  • Colaboration: Lets us maintain open communication channels between all employees and support areas. Agents will never feel alone anymore when interacting with customers.
  • Reporting and Analytics: Detail and high-level reporting both real time and historical. Data can be design to any specific client need
  • Workforce Management: Top of the line technology lets us predict call volume and schedule agents to assure service levels are met.

 

 

FACILITIES